Terms of service

Welcome to Lulu Velle. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue using our website.

Using Our Website

By accessing this website, you confirm that you:

  • Are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
  • Provide accurate, complete, and up-to-date information when making a purchase.
  • Use this website only for lawful purposes.
  • Will not attempt to disrupt, damage, or interfere with the security or functionality of our website.

Lulu Velle reserves the right to restrict or terminate access to users who violate these Terms.

Product Information

We carefully present our products with accurate descriptions, images, colors, sizing information, and pricing.

However, please note:

  • Product colors may vary slightly depending on your screen or device settings.
  • Minor measurement differences may occur due to manual measuring.
  • Product availability and inventory may change without prior notice.

We reserve the right to modify, replace, or discontinue products at any time.

Pricing & Payment

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Orders will only be processed after payment has been successfully authorized.

We reserve the right to:

  • Correct pricing or publishing errors.
  • Cancel orders affected by inventory shortages.
  • Decline suspicious or unauthorized transactions.
  • Limit purchase quantities where necessary.

If an order is canceled after payment has been received, a full refund will be issued.

Order Acceptance

Receiving an order confirmation email does not constitute final acceptance of your order.

We may cancel or refuse an order for reasons including, but not limited to:

  • Product unavailability
  • Payment verification issues
  • Pricing inaccuracies
  • Suspected fraudulent activity
  • Shipping limitations
  • Violations of these Terms

Shipping

Orders are shipped according to our Shipping Policy.

Estimated delivery dates are provided as estimates only and are not guaranteed.

Lulu Velle is not responsible for shipping delays caused by carriers, severe weather, customs inspections, holidays, or circumstances beyond our reasonable control.

Once an order enters fulfillment, shipping information generally cannot be modified.

Returns & Refunds

Return requests and refunds are handled in accordance with our Return & Refund Policy.

Returned items must satisfy our return requirements before a refund can be approved.

Intellectual Property

All content on this website—including logos, branding, product photography, graphics, text, icons, designs, and layouts—is the exclusive property of Lulu Velle.

No material may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.

Acceptable Use

By using our website, you agree that you will not:

  • Violate any applicable laws or regulations.
  • Upload viruses, malware, or harmful code.
  • Attempt unauthorized access to our systems.
  • Engage in fraudulent, abusive, or illegal activities.
  • Disrupt the website or interfere with other customers' experience.

Violations may result in account restrictions, order cancellation, or additional legal action where appropriate.

Third-Party Links

Our website may include links to third-party websites or services for your convenience.

These websites operate independently, and Lulu Velle is not responsible for their content, security, privacy practices, or policies.

Accessing third-party websites is at your own discretion.

Disclaimer

This website and all products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Lulu Velle disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, and uninterrupted website availability.

Limitation of Liability

To the maximum extent permitted by applicable law, Lulu Velle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or the purchase of our products.

Our total liability shall never exceed the amount paid for the applicable order.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

By continuing to use our website, you acknowledge and agree to those practices.

Updates to These Terms

We reserve the right to revise these Terms of Service at any time without prior notice.

Any updates become effective immediately upon publication on this website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States.

Any dispute relating to these Terms or your use of this website shall be resolved by a court of competent jurisdiction.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Lulu Velle

Customer Support: shop@luluvelle.com

Business Address:

6 Chase Gayton Dr
Henrico, VA 23238
United States

Business Address Only — Not a Return Address

Our Customer Care team typically responds within 24–48 business hours and is committed to providing professional, friendly, and timely assistance.