Contact Us

Thank you for visiting Lulu Velle.

Whether you need help before placing an order or support after your purchase, our Customer Care team is always here to assist you.

At Lulu Velle, we're committed to providing a seamless shopping experience and exceptional customer service every step of the way.

💌 Get in Touch

Email: shop@luluvelle.com

To help us assist you more efficiently, please include:

  • Your order number (if applicable)
  • The email address used to place your order
  • A brief description of your inquiry

Response Time:
Our Customer Care team typically replies within 24–48 business hours.

🕒 Customer Care Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

Closed on weekends and U.S. public holidays.

📍 Business Address

Lulu Velle

6 Chase Gayton Dr
Henrico, VA 23238
United States

Please Note:
The address above is provided for business correspondence only and is not a return address.

If you need to return an item, please contact us first so we can provide the correct return authorization and return instructions.

✨ Why Contact Us?

We're happy to help with:

  • Order updates and tracking
  • Returns and refund requests
  • Product and sizing questions
  • Shipping inquiries
  • General customer support

🤍 Our Commitment

Your satisfaction is at the heart of everything we do.

At Lulu Velle, every message is answered with care, professionalism, and attention to detail. We look forward to helping you and making every shopping experience enjoyable.

Thank you for choosing Lulu Velle. We appreciate your trust and are always here whenever you need us.