Refund policy
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At Lulu Velle, we believe shopping should feel effortless and worry-free. If your purchase isn't the perfect fit, we're here to make the return process as smooth as possible. Please review the policy below before submitting your request.
You may request a return within 30 days from the date your order is successfully delivered.
To qualify for a return, all items must:
Returns that do not meet these requirements may not be accepted.
For hygiene and product safety reasons, we cannot accept returns for:
Before sending any item back, please contact our Customer Care team to receive return authorization.
Email: shop@luluvelle.com
Please include:
After your request is approved, we'll provide the correct return instructions and return address.
Returns sent without prior authorization may be refused.
Unless the return is due to our mistake (such as receiving the wrong or defective item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For added protection, we recommend using a tracked shipping service, as Lulu Velle cannot be responsible for return parcels lost during transit.
If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days after delivery.
Please provide:
After reviewing your request, we'll arrange the most appropriate solution, which may include a replacement or a full refund.
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds are typically issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Need to cancel an order?
Please contact us within 12 hours of placing your order.
Orders that have already entered processing or have been shipped generally cannot be canceled.
Cancellation requests should be sent to:
If a package is returned because it was refused, left unclaimed, or shipped to an incorrect address provided by the customer, any reshipping or handling fees may be deducted from the refundable amount where applicable.
The business address listed on our website is provided for business correspondence only.
It is not our return warehouse.
Please contact our Customer Care team before returning any merchandise so we can provide the correct return instructions.
Lulu Velle
Customer Support: shop@luluvelle.com
Business Address:
6 Chase Gayton Dr
Henrico, VA 23238
United States
Business Address Only — Not a Return Address
If you have any questions regarding returns, refunds, or your order, our Customer Care team is here to help. We typically respond within 24–48 business hours and are always happy to assist.
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