Shipping policy

At Lulu Velle, we know you're excited to receive your order. That's why we're committed to processing and delivering every package with care, accuracy, and efficiency. Please review our shipping information below before placing your order.

Order Processing

Every order is carefully prepared by our fulfillment team before shipment.

  • Processing time is typically 1–3 business days after your order is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • During major promotions, holidays, or peak shopping periods, processing may require additional time.
  • Once your package has been shipped, you'll receive a confirmation email with tracking information.

Shipping Methods

We currently ship within the United States only.

Shipping Option Order Amount Shipping Cost
Standard Shipping $0.00 – $49.99 $12.00
Free Standard Shipping $50.00 and above FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00 and above FREE

The available shipping methods will automatically appear during checkout.

Order Tracking

As soon as your order leaves our warehouse, we'll send you a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the carrier to update the tracking status after your package has been scanned.

Delivery Information

To ensure timely delivery, please verify that your shipping address is complete and accurate before submitting your order.

Lulu Velle is not responsible for delivery delays or failed shipments caused by:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Customer unavailability
  • Carrier transportation delays
  • Severe weather, natural disasters, or other events beyond our control

Once an order has entered fulfillment, shipping information generally cannot be changed.

Shipping Restrictions

Please note:

  • We currently ship within the United States only.
  • We do not deliver to APO, FPO, or DPO military addresses.
  • Certain remote locations may require additional transit time depending on the carrier.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

To help us investigate your request, please provide:

  • Your order number
  • Photos of the package (if damaged)
  • Photos of the shipping label
  • A brief description of the issue

We'll work closely with the shipping carrier to help resolve the matter as quickly as possible.

Returned Shipments

If a package is returned because it was:

  • Refused upon delivery
  • Left unclaimed
  • Shipped to an incorrect address provided by the customer

Additional shipping charges may apply before the package can be reshipped.

Where applicable, shipping and handling fees may be deducted from any eligible refund.

Business Address Notice

The address listed below is provided for business correspondence only.

Please do not send returned merchandise to this location.

If you need to return an item, please contact our Customer Care team first so we can provide the correct return instructions.

Contact Us

Lulu Velle

Customer Support: shop@luluvelle.com

Business Address:

6 Chase Gayton Dr
Henrico, VA 23238
United States

Business Address Only — Not a Return Address

If you have any questions regarding shipping, delivery, or your order, our Customer Care team is here to help. We typically respond within 24–48 business hours and are always happy to assist you.